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Repairs

For repair service

  • Go directly to our Support Portal to immediately set up your Service Request. 
  • Insure the shipment and keep the shipment tracking records. Burris can’t be responsible for your product until we physically receive it.
  • Prepay the shipping charges and ship by mail, UPS, or other parcel service (Burris pays for shipping back to you).
  • Please request an RMA by utilizing our Support Portal before you return your product to us. We will provide details, and shipping instructions once we issue an RMA.
  • Outside the U.S., contact the dealer where the product was purchased for return instructions. 

Items to Check Before Sending a Scope for Repair

Each year, we receive a significant number of scopes for repair that are found to function perfectly. We encourage you to review the following before sending a scope for repair.

Insufficient windage adjustment

Possible Cause
  • Receiver diameter out of specification, or barrel threaded in at an angle.
  • Base mounting holes drilled out of alignment. 
  • Tolerance variations in rings and base.
  • Ammunition.
Scope tube bent at bell or eyepiece
SolutionUse Burris Signature Rings / XTR Signature Rings to correct alignment or gain windage adjustment. Return to Burris for repair

 

Insufficient elevation adjustment

Possible Cause
  • Receiver diameter out of specification, or barrel threaded in at an angle.
  • Base mounting holes drilled out of alignment. 
  • Tolerance variations in rings and base.
  • Ammunition.
Scope tube bent
SolutionUse MOA canted bases, or Burris Signature Rings / XTR Signature Rings to correct alignment or gain elevation adjustment.  Return to Burris for repair

 

Grouping or accuracy problems

Possible Cause
  • Barrel or chamber throat erosion. 
  • Stock warpage.
  • Stock bedding problem.
  • Loose Action Screws. 
  • Loose mount or rings.
  • Heavy trigger pull.
  • Copper Fouling.
  • Ammunition. 
  • Not having a steady rest. 
  • Wind.
  • Density Altitude changes. 
  • Barrel is too hot. 

Solution

Consult with a competent machinist or gunsmith. Use a torque wrench to meet the manufacturers suggested torque specifications.  

 

Focus or image not clear

Possible Cause
  • Object too close.
  • Eyepiece out of focus. 
  • Parallax adjustment not correctly set.
  • Looking through bifocal glasses. 
  • Vision. 
SolutionRefer to product instructions for focusing reticle and adjusting parallax.