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Repairs

For repair service

  • Go directly to our Support Portal to immediately set up your Service Request. 
  • Please request an RMA by utilizing our Support Portal before you return your product to us. We will provide details, and shipping instructions once we issue an RMA.
  • Once you have received an RMA number from our Customer Support team, we recommend to insure your return shipment and keep the shipment tracking number for your records. Burris can’t be responsible for your product until we physically receive it.
  • Prepay the shipping charges and ship by mail, UPS, or other parcel service (Burris pays for shipping back to you).
  • Customers outside of North America, please contact the dealer where the product was purchased from for return and warranty instructions. 

Items to Check Before Sending a Scope for Repair

Each year, we receive a significant number of scopes for repair that are found to function perfectly. We encourage you to review the following before sending a scope for repair.

Insufficient windage adjustment

Possible Cause
  • Receiver diameter out of specification, or barrel threaded in at an angle.
  • Base mounting holes drilled out of alignment. 
  • Tolerance variations in rings and base.
  • Ammunition.
Scope tube bent at bell or eyepiece
SolutionUse Burris Signature Rings / XTR Signature Rings to correct alignment or gain windage adjustment. Return to Burris for repair

 

Insufficient elevation adjustment

Possible Cause
  • Receiver diameter out of specification, or barrel threaded in at an angle.
  • Base mounting holes drilled out of alignment. 
  • Tolerance variations in rings and base.
  • Ammunition.
Scope tube bent
SolutionUse MOA canted bases, or Burris Signature Rings / XTR Signature Rings to correct alignment or gain elevation adjustment.  Return to Burris for repair

 

Grouping or accuracy problems

Possible Cause
  • Barrel or chamber throat erosion. 
  • Stock warpage.
  • Stock bedding problem.
  • Loose Action Screws. 
  • Loose mount or rings.
  • Heavy trigger pull. 
  • Copper Fouling.
  • Ammunition. 
  • Not having a steady rest. 
  • Wind.
  • Density Altitude changes. 
  • Barrel is too hot. 
SolutionConsult with a competent machinist or gunsmith. Use a torque wrench to meet the manufacturers suggested torque specifications.  

 

Focus or image not clear

Possible Cause
  • Target is too close for the magnification that the scope is set on. 
  • Eyepiece out of focus. 
  • Parallax adjustment not correctly set.
  • Eye relief was not set correct.
  • Looking through bifocal glasses. 
  • Vision. 
SolutionRefer to product instructions for focusing reticle and adjusting parallax.