Repairs
For repair service
- Go directly to our Support Portal (button below) to immediately set up your Service Request. Or call 1-888-440-0244
- Insure the shipment and keep the shipment tracking records. Burris can’t be responsible for your product until we physically receive it.
- Prepay the shipping charges and ship by mail, UPS, or other parcel service.
- Within the U.S: Send to Burris Company, Inc., 331 E. 8th Street, Greeley, CO 80631.
- Outside the U.S., contact your nearest Burris distributor for shipping instructions.
CLICK HERE TO ENTER OUR SUPPORT PORTAL
Burris pays for shipping back to you.
Burris repairs are now averaging 2-4 week turnaround times.
Items to Check Before Sending a Scope for Repair
Each year, we receive a significant number of scopes for repair that are found to function perfectly. We encourage you to review the following before sending a scope for repair.
Insufficient windage adjustment | ||
|---|---|---|
| Possible Cause | Base mounting holes drilled out of alignment with center of bore, or barrel threaded into receiver at an angle | Scope tube bent at bell or eyepiece |
| Solution | Use Burris universal bases with windage adjustment or Pos-Align® Inserts to correct alignment | Return to Burris for repair |
Insufficient elevation adjustment | ||
| Possible Cause | Receiver diameter out of specification, or barrel threaded in at an angle | Scope tube bent |
| Solution | Shim, or use Burris Signature Rings™ and Pos-Align Inserts | Return to Burris for repair |
Grouping or accuracy problems | ||
| Possible Cause | Barrel or chamber throat erosion, stock warpage, stock bedding problem, loose mount, heavy trigger pull | |
| Solution | Consult with a competent gunsmith | |
Focus or image not clear | ||
| Possible Cause | Object too close, eyepiece out of focus, or parallax adjustment not correctly set | |
| Solution | Refer to product instructions for focusing reticle and adjusting parallax | |